Performance appraisal: the basics -- Lessons from the bench -- Hey, old timer -- The Too wide world of discrimination -- Other, and better, goals of performance appraisal -- The Year-round Approach -- Timing is (almost) everything -- Prelude to appraisal: job descriptions and standards -- Approaching the appraisal -- Selecting a method -- Innovative approaches -- The Pitfalls of performance appraisals -- It all leads to this: the appraisal interview -- The Keys to successful appraisal interviewing -- Techniques of communication -- After the appraisal -- Performance appraisal policies -- Developing job descriptions -- Record keeping: new laws on employee privacy -- Testing and job performance