Introduction: the quality imperative-origins and challenges -- Information systems and quality in health care -- Quality managemetn in French hospitals: from implicit concern to radical change -- Coordination and patient care outcomes -- Implementing continuous quality improvement -- Evaluation units in French hospitals: experiences and limitations -- Quality management at the University of Pennsylvania Health System -- Evaluating quality outcomes against best practice: a new frontier -- Rethinking quality: complexity and context in health care -- The quality imperative: lessons and potential

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