Introduction: the quality imperative-origins and challenges -- Information systems and quality in health care -- Quality managemetn in French hospitals: from implicit concern to radical change -- Coordination and patient care outcomes -- Implementing continuous quality improvement -- Evaluation units in French hospitals: experiences and limitations -- Quality management at the University of Pennsylvania Health System -- Evaluating quality outcomes against best practice: a new frontier -- Rethinking quality: complexity and context in health care -- The quality imperative: lessons and potential

1. Medical care -- Quality control
2. Total quality management
3. Quality assurance
4. Health care
5. Outcome and process assessment (Healthcare)