Introduction to case management -- Overview of case management -- Case management job responsibilities and essential skills -- Credentials,organizations,guidelines,and standards -- Basic concepts in case management -- Insurance -- Utilization management -- Legal issues in case management -- Ethical issues and dilemmas -- Quality reviews and risk management -- The case management process -- Discharge planning:understanding levels of care and transfers -- The case management process -- Practical applications -- Job stress versus success factors in case management -- Case management by proxy:case studies

1. Case management
2. Managed care programs -- organization & administration
3. Nurse clinicians