Soft sell : the new art of selling, self empowerment, and persuasion / Tim Connor
Imprint
Naperville, IL : Sourcebooks, c1998
Edition
3rd ed
Descript
viii, 246 p. : ill. ; 23 cm
CONTENT
Selling as an opportunity -- Controlling your attitudes -- Prospecting -- Sales interview -- Handling objections -- Closing the sale -- Maintaining sales records -- After-sales service