Productivity and quality improvement in civil service
Imprint
Tokyo : Asian Productivity Organization, 1998
Descript
iv, 380 p. : ill. ; 26 cm
CONTENT
Summary and conclusions -- Resource papers: Productivity improvement in public services ; Productivity and quality improvement in the civil service: Singapore's experience ; Upgrading quality of public services through information infrastructure ; Performance measurement in government ; Productivity and quality improvement in the civil service: Malaysia's experience -- Country papers