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TitleImproving productivity in service sector
Imprint Tokyo : Asian Productivity Organization, 1998
Descript iv, 201 p. : ill. ; 26 cm

CONTENT

Transforming bpundary between services and manufacturing -- ICI pharmaceuticals: a customer satistaction journey -- What is benchmarking?


Industrial productivity Consumer satisfaction Service industries

LOCATIONCALL#STATUS
Central Library (5th Floor)338.4561 I34CHECK SHELVES
Economics LibraryHD9987 A8I46CHECK SHELVES

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