TitleImproving productivity in service sector
Imprint Tokyo : Asian Productivity Organization, 1998
Descript iv, 201 p. : ill. ; 26 cm

CONTENT

Transforming bpundary between services and manufacturing -- ICI pharmaceuticals: a customer satistaction journey -- What is benchmarking?


SUBJECT

  1. Industrial productivity
  2. Consumer satisfaction
  3. Service industries

LOCATIONCALL#STATUS
Central Library (5th Floor)338.4561 I34 CHECK SHELVES
Economics LibraryHD9987 A8I46 CHECK SHELVES