Total quality management / Dale H. Besterfield ... [et al.]

Title	Total quality management / Dale H. Besterfield ... [et al.]
Imprint	Upper Saddle River, N.J. : Prentice-Hall International, 1999
Edition	2nd ed
Descript	x, 533 p. : ill. ; 25 cm

CONTENT

Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance measures -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products liability -- Failure mode and effect analysis (FMEA) -- Tatal productive maintenance -- ISO 14000 -- Management tools

Total quality management

LOCATION	CALL#	STATUS
Central Library (4th Floor)	658.562 Tb717	CHECK SHELVES
Central Library @ Chamchuri 10	HD62.15 T6 1999	CHECK SHELVES

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