ความพึงพอใจของนักท่องเที่ยวต่างชาติต่องานบริการของตำรวจ : ศึกษากรณีสถานีตำรวจภูธรตำบลพัทยา / สุขสันต์ ส่งประเสริฐ = Tourists' satisfaction towards police service : a case study of Pattaya Police Station / Sukson Songprasoerd
The objective of this research is to study the social background factors, procession of service, police officers' service behaviors, public relations and how those would affect or no affect to the tourists' satisfaction toward the police service at Pattaya Police Station. Questionnaires were used to collect data from the 237 tourists of those have been obtianing service at Pattaya Police Station and used in-depth interview to 11 tourists classified by nationality. In data analysis percentage, mean and Chi-square were used to study the relationship between the variables. This was accomplished of differrence at the static of 0.05 of quantity standard and used analsis for the qualitative data. The results of the study are found that factors affecting the tourists' satisfaction toward police service are rapid service and the service behavior of the police officers. However, the social background factors; age, gender, education, profession and the service elements are found that no relationship with tourists' satisfaction toward the police service