AuthorThompson, Harvey
TitleThe customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson
Imprint New York : McGraw-Hill, c2000
Descript xv, 247 p

SUBJECT

  1. Customer services
  2. International Business Machines Corporation -- Customer services
  3. Customer relations
  4. Success in business

LOCATIONCALL#STATUS
Sasin Library658.812 T472C 2000 CHECK SHELVES