Root cause analysis : simplified tools and techniques / Bjorn Andersen, Tom Fagerhaug
Imprint
Milwaukee, Wis. : ASQ Qualtiy Press, c2000
Descript
x, 155 p
CONTENT
Practical problem solving -- Root cause analysis -- Tools for problem understanding -- Tools for possible cause generation and consensus reaching -- Tools for possible cause and data collection -- Tools for possible cause analysis -- Tools for cause-and-effect analysis -- How to select the right tool -- Case business quality travel