Author | Dignen, Bob |
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Title | English for the telephone / Bob Dignen |
Imprint | York : York Associates, 1999 |
Descript | 8 p |
What makes a good telephone call? -- Telephoning verbs -- Switchboard speaking! -- Opening a call -- Receiving and taking messages -- Structuring a call -- Transferring information -- Communication difficulties -- Calling back -- Making appointments -- Complaning -- Closing a call -- Cross cultural tips/audio conferencing -- Golden rules
LOCATION | CALL# | STATUS |
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Language Institute Library | 428.638 D575E | CHECK SHELVES |