Office of Academic Resources
Chulalongkorn University
Chulalongkorn University

Home / Help

TitleBusiness process improvement toolbox
Author Bjorn Andersen
Imprint Milwaukee, Wis. : ASQ Quality Press, 1999
Descript xx, 233 p. : ill. ; 27 cm

CONTENT

Does a company consist of departments or processes? -- Conducting and organizing improvements -- Process documentation -- Performance measurement -- Self assessment and improvement planning -- Improvement tools -- Tools for problem understanding -- Tools for problem analysis -- Tools for idea generation and consensus solutions -- Tools for improvement -- Organizational tools -- Tools for implementation -- Using the toolbox -- American university-improving the student satisfaction -- Template package


Reengineering (Management) Benchmarking (Management) Reengineering (Management) -- Charts diagrams etc

LOCATIONCALL#STATUS
Central Library (4th Floor)658.4063 A544BCHECK SHELVES

Chulalinet's Book Delivery Request




Location



Office of Academic Resources, Chulalongkorn University, Phayathai Rd. Pathumwan Bangkok 10330 Thailand

Contact Us

Tel. 0-2218-2929,
0-2218-2927 (Library Service)
0-2218-2903 (Administrative Division)
Fax. 0-2215-3617, 0-2218-2907

Social Network

  line

facebook   instragram