Does a company consist of departments or processes? -- Conducting and organizing improvements -- Process documentation -- Performance measurement -- Self assessment and improvement planning -- Improvement tools -- Tools for problem understanding -- Tools for problem analysis -- Tools for idea generation and consensus solutions -- Tools for improvement -- Organizational tools -- Tools for implementation -- Using the toolbox -- American university-improving the student satisfaction -- Template package

1. Reengineering (Management)
2. Benchmarking (Management)
3. Reengineering (Management) -- Charts
4. diagrams
5. etc