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AuthorAndersen, Bjorn
TitleBusiness process improvement toolbox / Bjorn Andersen
Imprint Milwaukee, Wis. : ASQ Quality Press, 1999
Descript xx, 233 p. : ill. ; 27 cm


Does a company consist of departments or processes? -- Conducting and organizing improvements -- Process documentation -- Performance measurement -- Self assessment and improvement planning -- Improvement tools -- Tools for problem understanding -- Tools for problem analysis -- Tools for idea generation and consensus solutions -- Tools for improvement -- Organizational tools -- Tools for implementation -- Using the toolbox -- American university-improving the student satisfaction -- Template package

Reengineering (Management) Benchmarking (Management) Reengineering (Management) -- Charts diagrams etc

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