Title | Managing with total quality management : theory and practice / Adrian Wilkinson, et al |
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Imprint |
Basingstoke, Hampshire : Macmillan Press, 1998 |
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Edition |
1st ed |
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Descript |
vii, 216 p.; 24 cm |
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CONTENT
What do we mean by 'quality' and TQM' -- The origins and development of TQM -- TQM, organisational change and human resource management -- TQM in practice -- Citizens as customers: the politics of quality in local government -- Making TQM work in a tough environment: British steel teesside works -- Fads and fixes- waving goodbye to quality in financial services -- Re-imaging customer service: the management of quality in food retailing -- Pay, rewards and recognition: managing quality in a small firm -- conclusions: whither TQM
SUBJECT
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Management
LOCATION | CALL# | STATUS |
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Communication Arts Library | 658 M266 1998 |
CHECK SHELVES
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