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TitleTotal organizational excellence : achieving world-class performance
Author John S. Oakland
Imprint Oxford : Butterworth-Heinemann, 1999
Descript 271 p. : ill. ; 25 cm


Framework for total organizational excellence -- Leadership, commitment and culture -- Strategic planning -- Quality and processes -- Process analysis -- Process documentation and systems -- Self-asssessment - gap analysis -- Benchmarking -- Defining improvement opportunities and prioritizing -- People - their development and teamwork -- People - communications and training -- Re-visioning and business process re-design -- Continuous improvement -- Performance measurement and feedback

Total quality management Benchmarking (Management) Leadership Teams in the workplace

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