Hightway robbery -- Getting recommendations -- Checking out a prospective repair shop -- Engine analyzers -- Effective communication with the technician -- Codes of ethics -- Trade organizations, certification and "approved" repairs -- Work order and estimate -- Technician's lament -- When it's time to pay the bill -- Rip-offs -- Fine art of effective complaining -- Preventive maintenance -- Modern cars and the technician "crisis"

1. Automobiles -- Maintenance and repair
2. Consumer education -- United States