Communication in a technological society: Introduction to business and professional communication -- The process of communication -- The nature of organizations and theoretical perspectives -- Communication climate, organizational structure, networks, and message flow -- Basic communication processes in the organization: Listening -- Interpersonal communication and human relationships in organizations -- Flexible leadership and conflict management -- Contexts for business and professional communication: Interviewing strategies, techniques, and applications -- The selection interview -- Group problem solving and meeting dynamics -- Public communication-message preparation and delivery -- Informative, persuasive and special occasion presentations -- Communication, action planning and business ethics: Change and innovation -- Ethics in business and the professions

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