Part 1 : Conflict, conflict management and third party intervention: developing a conceptual framework -- The nature of conflict and conflict management -- From conflict management to conflict resolution: the problem-solving approach -- Part 2 : Third party intervention in context -- Interpersonal confllict and third party intervention -- Labor-management conflict and third party intervention -- International conflict and third party intervention -- Part 3 : Conflict management and third party intervention reassessed -- Uniform or diverse interventions? Process v. content interventions -- Conclusion: looking back, and forward

1. Conflict management
2. Social conflict
3. Negotiation
4. Social interaction