Conceptual frames: Models -- Introduction the the image -- Interaction: the goal of interpersonal communication -- A conceptual model for communications research -- Communication -- Persuasion: Introduction to the presentation of self in everyday life -- Persuasion and interpersonal relations -- Inconsistency: a persuasive device -- Credibility of the communicator -- Effects of group pressure upon the modification and distortion of judgments -- Language: The demands of the situation -- What is language -- Nonverbal communication -- The language of business -- Writing: How we learn to write-if we do -- Punctuation -- How to write -- On writing -- You can't write writing

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