Communication and organizational behavior: Organizational climate and communication -- The behavioral basis of communication: Perception and communication -- Motivation and communication -- The process of communication -- Patterns of miscommunication: The inference-observation confusion -- Bypassing -- Allness -- Differentiation failures indiscrimination -- Differentiation failures polarization -- Differentiation failures the frozen evaluation -- Intensional orientation a general statement: Pointing and associating: Blindering -- Undelayed reactions

1. Communication