Theoretical considerations: Intervention strategies: A comprehensive model for crisis intervention -- First-order intervention -- Psychological first aid -- Second-order intervention: multimodal crisis therapy -- Multimodal crisis therapy -- Service delivery systems: Crisis intervention by clergy -- Crisis intervention by attorneys and legal assistants -- Crisis intervention by health professionals -- Crisis intervention in hospital emergency rooms -- Crisis intervention by telephone -- Crisis intervention in the schools -- Crisis intervention on the job in the office -- Research: A model for crisis intervention research

1. Communication -- Social interaction