Successful telemarketing : opportunities and techniques for in creasing sales and profits / Bob Stone, John Wyman
Imprint
Lincolnwood Illinois : NTC Business Books, 1986
Edition
1st ed
Descript
xii, 236 p. : ill
CONTENT
The scope of telemarketing -- The GE answer center -- The AT&T national sales center -- Telemarketing in the advertising process -- Telemarketing in the sales promotion process -- Telemarketing in the selling process -- Telemarketing in the fundraising process -- Developing and maintaining a database -- How to do market research via telephone -- The mathematics of telemarketing -- Telemarketing in the training process -- Making the in-house/service organization decision