Preparing your presentation -- Who's out there? -- When and where will you speak? -- Let's look at visual aids -- Let's hear what you have to say: rehearsing -- How do you sound? -- What is your body saying about you? -- Packaging the presenter -- Confidence and self-control -- Today's the day: giving your speech or presentation -- It's not a bedtime story-don't put us to sleep -- Speaking impromptu under pressure -- Let's meet the media -- Consensus communication and parliamentary procedure -- Speaking and the new technology -- Art of listening

1. Public speaking
2. Communication in management