TitleQuality management in services / edited by Paul Kunst, Jos Lemmink
Imprint Assen, Netherlands : Van Gorcum, 1992
Descript 176 p. : ill. ; 24 cm

SUBJECT

  1. Service industries -- Quality control
  2. Service industries -- Management

LOCATIONCALL#STATUS
Central Library (4th Floor)658.562 Q1 CHECK SHELVES