Author	Hernon, Peter
Title	Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews
Imprint	Chicago, IL : ALA Editions, 2014
Descript	x, 242 p. : ill., forms ; 23 cm

This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice

Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change

1. Libraries -- Evaluation
2. Public services (Libraries) -- Evaluation
3. Library administration -- Decision making
4. Library statistics
5. Libraries -- Evaluation -- Problems
6. exercises
7. etc

LOCATION	CALL#	STATUS
Arts Library	Z678.85 H558G 2014	CHECK SHELVES