Introduction : What you'll learn ; The odds are against you ; Symptoms to look for ; Patterns to look for ; The five key actions ; Avoid the quick fix -- Energize : The spark ; An overview ; Identify or bring on the key people ; Call for a time-out ; Communicate the need for revisiting the vision ; Ask the hard question: is what has been and is currently being done necessary? ; Emphasize the need for concerted action ; Stress the importance of having a meaningful plan ; Be decisive based on facts and data, not personalities ; Avoid being arbitrary and capricious -- Envision : An overview ; Identify stakeholders ; Take a systems approach ; Conduct a gap analysis of what was and what should have been done ; Take a snapshot of what is going well and nto so well ; Do not add more resources, not just yet ; Develop a new or revised project charter -- Explore : An overview ; Get people to share feelings and information ; Recognize everyone's interests are important ; Get people to think about the project's circumstances and suggest improvements ; Remove the non-value-added work ; Identify options -- Evaluate : An overview ; Conduct a thorough risk assessment ; Select one or more options ; Present and negotiate options -- Execute : An overview ; Develop a realistic recovery plan ; Apply knowledge of what people can and cannot do ; Get participation and commitment from stakeholders ; Apply good project execution practices -- Final thoughts : The odds are not in your favor ; Now the five C's -- The five secrets

1. Project management