Part 1. The essentials of communication: Communication: begin right here! -- Communication in a multicultural society and world -- The "I" behind the eye: perception and the self -- Language and meaning: helping minds meet -- Nonverbal communication: silent language speaks -- Listening, feedback, and critical thinking -- Part 2. Interpersonal communication: Understanding relationships -- Person-to-person: relationships in context -- Part 3. Communicating in the small group: Groups and teams: strategies for decision making and problem solving -- Leading others and resolving conflict -- Part 4. Communicating to the public: The speaker and the audience: the occasion and the subject -- Resaerching, supporting, and outlining your speech -- Preparing presentation aids and delivering your speech -- Informative speaking -- Persuasive speaking -- Interviewing and developing professional relationships

1. Communication