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TitleReference reborn : breathing new life into public services librarianship
Author Diane Zabel, editor ; preface by Linda C. Smith
Imprint Santa Barbara, Calif. : Libraries Unlimited, c2011
Descript xx, 401 p. : ill. ; 24 cm


Who are our users? : scanning the environment to detect trends -- Demystifying virtual reference -- Going beyond the desk : 21st-century reference, outreach, and teaching services -- The integrated services model : information commons in libraries -- Librarians in second life and future virtual worlds -- An exploration of the hybrid reference service model : keeping what works -- The embedded academic librarian -- Community reference work -- Contemporary and future roles for readers' advisory in public libraries -- Leisure reading collections in college and university libraries : have academic librarians rediscovered readers' advisory? -- Librarian as marketer : learning to promote reference and outreach services -- Reference quality : a primer on methods and tools for assessing reference services -- Telephone reference as the past and the future of library service -- Reconfiguring reference services for mobile devices -- Using online social networking tools for reference and outreach -- What's next? : tracking tech trends -- From print to e-reference -- Digital visibility : creating usable interfaces so users can find resources -- Scholarly communication : library as content provider-digital projects to support reference and user services -- What skills are needed for the next generation of librarians? -- Retirements in reference : passing the torch to the next generation of reference librarians -- The education of reference librarians : a detailed survey and analysis -- The guide to reference and learning reference librarianship -- Practitioners as adjunct teachers -- Outside the school doors : lessons learned after library school

Reference services (Libraries) -- United States Public services (Libraries) -- United States Electronic reference services (Libraries) Internet in library reference services

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