Information design in motion / Beth Mazur -- Physical, cognitive, and affective : a three-part framework for information design / Saul Carliner -- Collaborative processes and politics in complex information design / David Sless -- The five dimensions of usability / Whitney Quesenbery -- Applying learning theory to the design of web-based instruction / Susan Feinberg, Margaret Murphy, John Duda -- What makes up a procedure? / Hans van der Meij, Peter Blijleven, Leanne Jansen -- Visual design methods in interactive applications / Jean Vanderdonckt -- Contextual inquiry as a method of information design / Karl L. Smart -- Dynamic usability : designing usefulness into systems for complex tasks / Barbara Mirel -- Complex problem solving and content analysis / Michael J. Albers -- Applying survey research methods to gather customer data and to obtain user feedback / Beverly B. Zimmerman, Maribeth C. Clarke -- Single sourcing and information design / Ann Rockley -- Redesigning to make better use of screen real estate / Geoff Hart