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AuthorNiven, Paul R
TitleBalanced scorecard step-by-step for government and nonprofit agencies [electronic resource] / Paul R. Niven
Imprint Hoboken, N.J. : Wiley, c2003
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Descript xiv, 305 p. : ill. ; 24 cm

Total quality management in government Administrative agencies -- Management -- Evaluation Nonprofit organizations -- Management -- Evaluation Benchmarking (Management) Performance standards Organizational effectiveness -- Measurement Electronic books.


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