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AuthorNiven, Paul R
TitleBalanced scorecard step-by-step for government and nonprofit agencies [electronic resource] / Paul R. Niven
Imprint Hoboken, N.J. : Wiley, c2003
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=86017
Descript xiv, 305 p. : ill. ; 24 cm

Total quality management in government Administrative agencies -- Management -- Evaluation Nonprofit organizations -- Management -- Evaluation Benchmarking (Management) Performance standards Organizational effectiveness -- Measurement Electronic books.



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