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AuthorFaulkner, Mike
TitleCustomer management excellence [electronic resource] / Mike Faulkner
Imprint Chichester : Wiley, 2003
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=82773
Descript viii, 216 p. ; 24 cm

Customer relations -- Great Britain Customer relations -- Great Britain -- Case studies Electronic books.



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