Implementing six sigma and lean : a practical guide to tools and techniques / Ron Basu
Imprint
Boulevard : Butterworth-Heinemann, c2009
Edition
1st ed
Descript
xix, 342 p. : ill. ; 25 cm
CONTENT
Quality and operational excellence -- History of the quality movement -- The scope of tools and techniques -- Tools for definition -- Tools for measurement -- Tools for analysis -- Tools for improvement -- Tools for control -- Quantitative techniques -- Making it happen -- Case studies -- Management models -- Introduction to basic statistics -- Random nominal numbers -- Answer to numeric exercises