Part 1: General framework for evaluation -- The need for a results-based approach -- Measuring the HR contribution: a survey of appoaches -- Part 2: Developing a results-based approach -- Developing a results-based approach and a new model - Management influence on HR results -- Part 3: Measuring the contribution of human resources -- Data collection techniques -- Evaluation design and implementation -- Measuring the total human resources effort -- Measuring specific human resources functions -- Using benchmarking to measure HR effectiveness -- Part 4: Data analysis and presentation -- Human resources costs -- Data analysis and interpretation -- Communication of HR program results -- How results-based are your human resources programs? Scoring and interpretation -- CEO: check your commitment to the human resources function -- Feedback questionnaire for HR program -- Performance improvement plan

1. Personnel management -- Evaluation