Getting your message across -- The magic bullet of communication -- The winning power of words -- Creating magic messages -- Building a structure for success -- Putting words to work -- Training and using your voice -- Controlling speaker nerves -- Getting on and getting off -- To script or not to script? that is the question -- Eyes have it, the power of visual aids -- Getting your message across without saying a word -- Getting your message across at meetings -- Getting your message across by phone -- Getting your message across to the media -- Getting your message across with overseas audiences -- Your check lists for success

1. Communication