The management challenge -- The evolution of management -- Environment, social responsibility, and ethics -- The global management environment -- Decision making -- Planning -- Strategy -- Organizational structure and design -- Job analysis, design, and redesign -- Human resource management -- Group dynamics and team building -- Motivation -- Leadership -- Interperseonal and organizational communication -- Control systems -- Managing production and operations -- Managing services -- Managing organizational change -- Entrepreneurship and growth -- Technology and innovation -- The baldrige award -- Seven tools of quality control

1. Decisiion-making
2. Management
3. Quality of products
4. Competition