Human relations in small business / by Elwood N. Chapman
Imprint
Menlo Park, Calif. : Crisp Publications, c1994
Descript
xi, 227 p. : ill. ; 24 cm
CONTENT
People skills are critical -- It all begins with attitude -- Recruiting and interviewing -- Orientation of the new employee -- Training your staff -- Five magical foundations -- Understanding productivity -- How to get higher productivity from part-timers -- Achieving the right employee mix -- Common human mistakes -- Handling human problems -- Team approach -- Seven human relations strategies -- Small business and the telephone -- image building -- Your role as a leader