AuthorBrown, Stanley A
TitleTotal quality service: how organizations use it to create a competitive advantage/ Stanley A. Brown
Imprint Scarborough, Ontario: Prentice Hall Canada Inc.; c1992
Edition 1st ed
Descript xii, 258 p. : ill.; 24 cm

SUBJECT

  1. Service Industries -- Quality Control
  2. Quality Service

LOCATIONCALL#STATUS
Communication Arts Library658.812 B879T 1992 CHECK SHELVES
Political Science Library658.812 B879T CHECK SHELVES
Chula Business School Library658.812 B879T 1992 CHECK SHELVES