Annual Member
| Author | Hanan, Mack |
|---|---|
| Title | Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp |
| Imprint | New York : American Management Association, 1989 |
| Descript | xiv, 193 p |
| LOCATION | CALL# | STATUS |
|---|---|---|
| Sasin Library | 658.812 H233C 1989 | CHECK SHELVES |
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