Annual Member
| Author | Zemke, Ron |
|---|---|
| Title | The Services edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf |
| Imprint | New York, N.Y. : New American Library, c1989 |
| Descript | xviii, 584 p. ; 25 cm |
| LOCATION | CALL# | STATUS |
|---|---|---|
| Central Library (4th Floor) | 658.812 Z53S | CHECK SHELVES |
| Sasin Library | 658.812 Z53S 1989 | CHECK SHELVES |
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